Even though the popularity of AI is growing every day, and it may feel like we have matured in the field, we are only beginning to scratch the surface of AI's potential, especially in IT Service Management. AI will emerge as a big disruptor and will have a big impact on how we manage IT. As IT management leaders, we either must adapt or risk being left behind.

In this talk, we will discuss the areas where AI has already made inroads into IT Service Management and where we think AI will have a major impact on IT Service Management over the next few years. We will also discuss why incorporating AI into IT at higher learning institutes is important and how IT can help educational institutes better serve the student body.

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Dr. Piyush Sarwal is a seasoned Technical Executive who has served in various executive roles at Oracle, IBM, and Sprint (now T-Mobile). He is passionate about AI and its potential and is working on his startup on how AI can be applied in the industry. He is also an adjunct professor at Kansas State University, focusing on AI and Data analytics. Dr. Sarwal has a Ph.D. in Neural Networks from Southern Methodist University in Dallas, TX.